Customer Testimonials

Normally online travel bookings are quick and trouble free, but when problems do arise it's important to have someone to look out for your welfare.

The unsolicited Emails below show the extra level of personal service and attention to detail we provide our customers.

---

Kyra,

I want to thank you for all the fine help you have provided in this whole matter.  It was a pleasure talking to you on the phone and I hope to do business with your company in the future. It isn't often that I can say it was a pleasure dealing with ANYONE on the net.  I would recommend your service to anyone with a need.  Thanks again.

Mike

---

To whom it may concern

I wanted to let you know what a wonderful employee you have in Kyra.  I have bombarded her with e-mails this morning to change my flight information.  I have never booked a flight before let alone try it over the internet so needless to say I am probably not the easiest customer to deal with.  I sent Kyra e-mails from two different addresses this morning and not only did she answer both of them, but she help me change my flight information and arranged for a flight a day later for us.  It is very important to let employees know when they are going above and beyond what they are required to do.  Kyra has done this and made what has been a hectic Monday just a little easier for me and my family.  Thanks Kyra and keep up the good work.
You are an asset to the company.


Sincerely,

Kym 

---

*breathes sigh of relief* Yes, please do so. I thank you very very much. I was frantic if you couldn't tell. :)
A $10 dollar fee is nothing. Thank you so much for this courtesy. The cf# that I wish to cancel is MQ3GW7. I have the correct itinerary saved and I can book it later. Thank you for your advice in this and for your patience.

Gabrielle

---

Quoting Kyra Elliott :

Top Air I believe is listed under Jet Blue Airlines. I don't know a lot about them either. They are a fairly new airline and from what I understand it is  best to book directly with them. Their toll free number is 800-538-2583.

  Sincerely,

  Kyra
  Travelersnet

Kyra

Thank you very much!  I called the airline directly and secured this flight.  I greatly appreciate the assistance of travelersnet in finding this fare.

---

"Kyra Elliott"  wrote:
CF# O8LZ9B

Dear Mike ,

    Your ticket has been processed as a ticketless ticket. Normally with Airtan we must process the tickets as paper tickets and then Airborne to you but there is no way to get the ticket to you by Monday for your departure at 6:55am so I have Voided my transaction and am crediting back the charge and Airtran is recharging your credit card for their authorization for ticket
travel. So, at check in you must have your photo i.d. along with Airtran's confirmation number is BLUND0.Be advised that you have only booked a one way so if you need a roundtrip ticket you will need to book a one way return as well and if you decide to go with Airtran then I would book directly with them so they can issue you a ticketless ticket for that one as well. Their toll free numb is 800-247-8726. Otherwise you are all set. Thank you for your business.

Sincerely,

Kyra
Travelersnet

Thank you very much for giving me an electronic ticket. I was very apprehensive about buying the ticket, because I was afraid it wouldn't get here in time. Your price was about $500 cheaper than anywhere else I looked though, so I decided to take my chances. I'm glad I did. Thanks again.

Mike 

---

---

-----Original Message-----
From: Kyra Elliott
Subject: Re: Important Message

I am showing your new reservation has been processed as an electronic ticket. Positive identification required at check in. Your passenger receipt and itinerary will be sent out regular mail. Thank you for your business.
Your computer will still probably show both reservations but that is because we cannot cancel the one out of your system but you do only have one reservation booked and have only been charged the one time for CF# MCHNG9.

Sincerely,

Kyra
Travelersnet

Kyra,

Thank you for your prompt and professional response.

I am impressed!

I will be using you in the future for other travel arrangements.

Again Thank You
bnm

---

 -----Original Message-----
 
  Subject: Bad mistake
 
 Hi,
 I messed up pretty bad just a minute ago.
 Itinerary #978476102
 We need to go to LA, not Chicago.
 What do I do?
 
 Tom

From: Kyra Elliott

Tom
Your tickets have been processed and are non refundable. However, since the tickets were just processed and our report isn't sent in until the end of the week, to save you from having to pay a $75 change fee per person, as a courtesy, I can cancel these tickets as if the booking never took place. However, to cover the booking fees that Travelersnet still has to pay,
there will be a $10 per person cancellation fee and you will have to Start from scratch as if this one did not take place. Our office is currently closed but was checking for emergencies, so if you would like to advise me if you wish to take advantage of our offer and cancel these tickets, I will receive your email first thing in the morning and cancel them at that time
with a return email confirmation of the cancellation.

 Sincerely,

Kyra
Travelersnet

Kyra,
You are my hero!!
Yes!! CANCEL CANCEL CANCEL. I will gladly pay Traveler's Net the $10 per person agent fee.
Please advise me in the morning!!
Thanks!!!

From: Kyra Elliott
Dear Tom,
You are welcome. I have cancelled these reservations. Please be advised since the charge was done yesterday and the credit back today the charge may or may not appear on your card. If it does, do not panic, as it will show right back as a credit. The $10 per person fee will be charged as a separate fee. Thanks for your quick reply.

Happy New Year,
Kyra
Travelersnet
 

Kyra,
You are welcome but the real thanks goes to you for being diligent enough to check your mail even when out of the office.
Thanks VERY much!!
Tom